NEWEST SALESFORCE SALESFORCE-SALES-REPRESENTATIVE REAL BRAIN DUMPS & PROFESSIONAL EXAMCOLLECTIONPASS - LEADING PROVIDER IN QUALIFICATION EXAMS

Newest Salesforce Salesforce-Sales-Representative Real Brain Dumps & Professional ExamcollectionPass - Leading Provider in Qualification Exams

Newest Salesforce Salesforce-Sales-Representative Real Brain Dumps & Professional ExamcollectionPass - Leading Provider in Qualification Exams

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Salesforce Certified Sales Representative Sample Questions (Q58-Q63):

NEW QUESTION # 58
In which way should a sales representative drive trust through professional competency?

  • A. Understanding the buyer's experience in the market and years of service
  • B. Asking questions to look for common interests, personal motivators, and hesitation
  • C. Collecting and processing information on products, competitors, and industries

Answer: C

Explanation:
Professional competency is the ability to demonstrate knowledge and skills that are relevant and valuable to the customer. By collecting and processing information on products, competitors, and industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that meet the customer's needs and expectations. Reference: https://trailhead.salesforce.com/en/content/learn/modules/sales-representative-certification-prep/sales-representative-certification-prep-prepare-for-your-exam


NEW QUESTION # 59
Which communication approach has a higher likelihood of achieving a customer relationship built on trust?

  • A. Scheduling quarterly check-in calls.
  • B. Appreciating the customer's time.
  • C. Hosting monthly product webinars.

Answer: B

Explanation:
Appreciating the customer's time is a communication approach that fosters trust by acknowledging and respecting the value of their time. This approach involves being punctual for meetings, ensuring communications are concise and relevant, and expressing gratitude for their engagement. Building trust with customers is foundational to long-term relationships, and demonstrating respectfor their time is a tangible way to show that their needs and priorities are taken seriously. Salesforce highlights the importance of trust in customer relationships and recommends practices that contribute to a respectful and professional interaction.
ference:Salesforce Blog - Building Customer Trust


NEW QUESTION # 60
What is animportant consideration for a sales representative as they create a sales proposal?

  • A. To leverage a standard approach for all sales quotes and customer accounts
  • B. To highlight how the solution addresses the customer's needs and challenges
  • C. To include adetailed diagram and explanation of the sales process

Answer: B

Explanation:
Highlighting how the solution addresses the customer's needs and challenges is an important consideration for a sales representative as they create a sales proposal, because it shows thecustomer the value and benefits of the solution, and how it can help them achieve their desired outcomes. The sales proposal should be customized and tailored to the customer's specific situation, and include relevant data, testimonials, and case studies to support the value proposition. To leverage a standard approach for all sales quotes and customer accounts or to include a detailed diagram and explanation of the sales process are not the best answers, because they do not focus on the customer's needs and challenges, which are the primary drivers of the purchase decision. A standard approach may not suit the customer's unique requirements or preferences, and a detailed diagram and explanation of the sales process may be too technical or complex for the customer to understand or appreciate. References: Certification - Sales Representative - Trailhead, [Sales Rep Training:
Create Effective Selling Habits - Trailhead]


NEW QUESTION # 61
A sales representative is asked by their sales manager to lead a cold-calling campaign.
Where can the sales rep start?

  • A. Identify prospect pain points.
  • B. Enter prospect leads into an auto dialer.
  • C. Gather prospect contact information.

Answer: C

Explanation:
Gathering prospect contact information is the best place to start for a sales representative who is asked to lead a cold-calling campaign, because it is the first step in identifying and reaching out to potential customers. The sales rep should use various sources and methods to find the names, phone numbers, email addresses, and other relevant details of the prospects who match their ideal customer profile. The sales rep should also verify and update the contact information regularly, and track the results of their calls. Identifying prospect pain points or entering prospect leads into an auto dialer are not the best answers, because they are not the first steps in a cold-calling campaign. Identifying prospect pain points is something that the sales rep should do during or after the call, by asking open-ended questions and listening to the prospect's needs and challenges. Entering prospect leads into an auto dialer is a tool that the sales rep can use to automate and streamline their calling process, but it requires having the prospect contact information first. Reference: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]


NEW QUESTION # 62
A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.
How can the sales rep comprehensively assess the effectiveness of their account management strategy?

  • A. Customer satisfaction surveys
  • B. Key performance indicators (KPIs)
  • C. Performance reviews with their team

Answer: B

Explanation:
Key performance indicators (KPIs) are measures that can help the sales rep comprehensively assess the effectiveness of their account management strategy. KPIs are quantifiable metrics that reflect how well the sales rep is achieving their account management goals and objectives, such as revenue growth, customer retention, customer satisfaction, cross-selling, upselling, etc. KPIs help to track progress, identify strengths and weaknesses, and improve performance. Reference: https://www.salesforce.com/resources/articles/account-management/#account-management-kpis


NEW QUESTION # 63
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